Identity Operations Analyst

Location : Bangalore, India

Role Overview :

The Identity Operations Analyst plays a crucial role in managing access controls, resolving identity related issues, and ensuring compliance with cybersecurity policies.

As part of our IAM team, you'll contribute to enhancing overall security posture.

Responsibilities :

1. Identity Ticket Management :

- Promptly troubleshoot and resolve identity tickets and inquiries using system knowledge and team Standard Operating Procedures (SOP's).

- Interface directly with employees to address access and application integration needs.

2. Access Management :

- Manage user accounts and access permissions within the organization's identity management system.

- Collaborate with the IAM team to ensure appropriate access levels across systems and applications.

- Administer the IAM system daily, including user and group provisioning and deprovisioning.

3. Project Contributions :

- Contribute to IAM projects, such as security enhancements and access control process improvements.

- Create and contribute to operations improvements such as SOP's, and team metrics/reporting.

Required Qualifications :

- Bachelor's degree in Computer Science, Information Systems, or related field.

- Minimum of 2 years of experience in IAM or related roles.

- Proficiency with Okta, Active Directory, and CyberArk (strongly preferred).

- Strong understanding of access controls, identity governance, and security best practices.

- Excellent communication and collaboration skills.

- Ability to work independently and as part of a team.

- Willingness to work and support 24x5 shift coverage (Monday to Friday).

Additional Skills :

- Motivated and comfortable working independently to resolve customer issues.

- Stay informed about the latest IAM trends and incorporate best practices.

- Effective written and verbal communication skills to work directly with employees and represent the IAM

- PowerShell scripting for Active Directory operations a plus.

- IT Audit experience is a plus.

- Technological skills to assist in building and maintaining IAM processes

(ref:hirist.tech)

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