Job Profile and Role: System Administrator

Job description

Desired Attributes

Job Specific Attributes

- Systems Administration Experience in a Windows environment including supporting group policies and secure configurations.

- Experience with a variety of Microsoft products, including Active Directory, SCCM, Intune, Microsoft 365, and Azure.

- Experience in planning, managing, and troubleshooting virtual infrastructures.

- Experience managing and maintaining secure FTP technologies and public key infrastructures.

Core Attributes

- Respect - Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.

- Teamwork - Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personal objectives.

- Flexibility - Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, and remains calm in stressful situations.

- Communication - Effectively articulates and exchanges information with internal and external stakeholders. Is prompt in responding to questions and inquiries.

- Initiative - Takes appropriate action without waiting for explicit instructions, generates creative approaches to addressing problems and opportunities.

- Critical Thinking - Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions.

- Time Management - Prioritizes and manages time effectively across various competing tasks, demonstrating focus and adaptability, arriving on time for meetings, and meeting deadlines.

- Attention to Detail - Demonstrates accuracy and thoroughness when accomplishing tasks.

Job Duties Summary

System Infrastructure Design, Maintenance and Troubleshooting

- Manage remote access and remote devices including maintenance and configuration.

- Manage Cloud Infrastructure including Azure AD, and Microsoft 365 components.

- Manage and support virtual servers, desktops, and other endpoints including installing, upgrading, and patching.

- Design, implement and support group policies and secure configurations.

- Enable and support Public Key Infrastructure environment.

- Design, install, manage, and upgrade Secure FTP infrastructure in support of business processes.

- Research, innovate and automate system administration.

- Coordinate with other IT teams to ensure availability, reliability, and scalability of Windows Infrastructure.

Project Management and Execution

- Coordinate, plan, develop, test, maintain, and implement technologies in support of agency business goals.

- Evaluate, monitor, recommend, and implement new technologies.

Interpret and apply Treasury management and operational policies, relevant legislation, and industry standard practices.

- Prepare progress reports and other written communication for agency staff and management.

- Consult with users to provide alternate work flow and integrate new and existing technology in the process.

Second level Help Desk Support

- Work with OST users to resolve incidents, and provide assistance and training as requested.

- Serve as a liaison between users and appropriate IT staff when needed.

- Document resolutions for future reference.

Other Duties

- Function as a cross-functional team member in support of OST IT services.

- Provide backup support for Help Desk.

- Participate in Business Continuity activities including training, desktop exercises and Disaster Recovery tests.

- Participate in developing and updating policies, standards and procedures that meet existing and newly approved policies and regulatory requirements.

(ref:hirist.tech)

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