Job Description

Qualifications

ACCESS TEAM
• Active Directory Windows Server Related Functional Support for GPO, Radius, CA, ADFS and Other Domain Relevant Services.
• Translate business needs into workable technology solutions that meet the requirements of internal customers and peer Active Directory Engineering and Operational teams.
• Serve as subject matter expert in the area of Active Directory engineering and support act as in the area of PKI infrastructure engineering and support.
• Set up/troubleshoot Windows desktop environments (Active Directory, Group Policy Management)
• Analyse, and support highly complex, enterprise level Active Directory and Directory Services solutions.
• Support migration of Active Directory and related platforms to the Cloud.
• Ongoing evaluation of current Active Directory environment to identify both technical and operational challenges and develop continuous improvement action plans.
• Daily user support for all Access issues
• Maintaining security, standards and high availability of AD architecture
• Design and review any required changes to Active Directory with a specific focus on structure, delegation models, tiering and management

• Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool.
• Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner.
• Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards).
• Ensure that all calls and issues are dealt with in a timely and efficient manner.
• Evaluate documented resolutions and analyse trends for ways to prevent future problems.
• Identify and learn appropriate software and hardware used and supported by the organisation.
• Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner.
• Escalate calls to the relevant work stream in a timely manner.
• Report all suspected information security incidents and breaches
• Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures.
• Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure.
• Change user profiles as part of the Mover procedure.
• Offboard users as part of the Leaver procedure.
• Troubleshoot Handoff & access related issues
• Following the asset management procedure, ensure Assets are correctly logged and accurately maintained.• At least 5 to 8 year of experience with ITIL processes
• Must have demonstrated leadership in broadly influencing technical direction at the corporate and/or industry level
• Microsoft Certified Systems Engineer (MCSE) or an equivalent certification
• Experience with design and administration of Microsoft Exchange & SharePoint, Citrix a plus

Must have knowledge on any of the below mentioned Tool/Application/Software-
• Microsoft Windows Server 2003-2016 incorporating;
• Active Directory and Group Policy
• Role & Functional based Security Delegation and Layers
• DNS,WINS and DHCP
• PKI Services
• SMTP Proxy Servicing
• Firewall management and controls
• DFS, HA, Clustering, SOFS
• RDS, VMWare, vCenter, ESXI, vMotion, HyperV, VMM Terminal Services
• MS Cloud incorporating Exchange, Storage and Shares App serviced
• Citrix deployments incorporating PVS\MCS
• APP-v incorporating Citrix StoreFront
• MBAM/BitLocker/VPN
• ITIL Policies and procedures operations
• Cyber Security awareness
• Knowledge of ISO 27001 Controls is desirable..

Desirable knowledge on any of the below mentioned Tool/Application/Software-
• Crowdstrike Anti-virus software
• FreshService Ticketing System
• Sabre, Galileo, Amadeus, Travelsky Global Distribution Systems
• Laptop/ Desktop setup/laptop image
• Intranet Application Support (SHAREPOINT)
• Intune, MS Office 365
• Windows Remote Desktop Services

WNS Global Services

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