We’re Hiring: Network Support Engineer
Location: Pune, India (WFO)
Experience: 1+ Years
Immediate Joiner Only
Key Responsibilities:
- Provide support for configuring and maintaining networking devices such as Cisco routers, Peplink devices, and Ruckus access points.
- Support the setup and management of DHCP and DNS servers to handle large-scale networks.
- Troubleshoot Wi-Fi and networking issues, from connectivity problems to server-related concerns.
- Manage and monitor Wi-Fi network performance using tools like SolarWinds and Nagios.
- Ensure that network security measures are in place, including configuring VPNs, VLANs, and secure Wi-Fi access protocols.
- Update firmware and software for networking equipment, ensuring security patches are applied promptly.
- Use ticketing tools (e.g., Jira, Zoho, ServiceNow) for logging and tracking network incidents, service requests, and escalations.
Qualifications:
- 1-3 years of experience in network support or administration, particularly with Cisco, Peplink, and Ruckus equipment.
- Experience working with DHCP, DNS, and AAA services.
- Knowledge of basic server management, Windows.
- Strong troubleshooting skills with network performance and Wi-Fi connectivity issues.
- Experience with Wi-Fi security and optimization, including WPA3 and 802.1X authentication.
- Experience with ticketing tools like Zoho, ServiceNow, or Jira to track service tickets and network issues.